Returns & Refunds

We stand behind our products and aim to make returns straightforward.

30-Day Return Window

Returns are accepted within 30 days of your order date.

Return Eligibility

To qualify for a return, the item must be:

• Unused and in the same condition as received
• Returned in the original packaging
• Accompanied by the order number or proof of purchase

Items that are used, worn, opened, or not returned in original packaging are not eligible for return.

Return Shipping & Original Shipping Charges

Customers are responsible for return shipping costs. Shipping charges are non-refundable.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Start a Return

To initiate a return, please contact us at info@t1dheros.com with your order number.