Return Policy

Returns & Refunds

We stand behind our products and aim to make returns straightforward.

30-Day Return Window

Returns are accepted within 30 days of your order date.

Return Eligibility

To qualify for a return, the item must be:

  • Unused and in the same condition as received
  • Returned in the original packaging
  • Accompanied by the order number or proof of purchase

Items that are used, worn, opened, or not returned in original packaging are not eligible for return.

Return Shipping & Original Shipping Charges

Customers are responsible for return shipping costs. Shipping charges are non-refundable.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Start a Return

To initiate a return, please contact us at info@t1dheros.com with your order number.

Frequently asked questions

Some questions and answers are automatically generated.

What devices do T1DHeros patches work with?
T1DHeros patches are designed for continuous glucose monitors and insulin pumps, including Dexcom G7, Stelo, Omnipod® 5, and FreeStyle Libre 3 Plus. Each patch style is made specifically for the device it supports. Browse our collections to find the exact match for your device.
Are T1DHeros patches waterproof?
Yes, all T1DHeros patches are waterproof and sweat-resistant, designed to stay secure through workouts, showers, swimming, and daily activities.
What materials are used in T1DHeros patches?
T1DHeros patches are made with flexible, breathable material and feature latex-free adhesive. They are designed to be comfortable for all-day wear and to move with your body.
Are T1DHeros patches suitable for sensitive skin?
Yes, all T1DHeros patches use latex-free adhesive and are described as suitable for sensitive skin. We offer a sample patch option so you can test compatibility with your skin before buying a full pack.
What's the difference between open-hole and full-coverage patches?
Open-hole patches have a center opening that allows your device to remain visible and accessible while reinforcing adhesion around the edges. Full-coverage patches provide complete coverage with no center hole, offering added protection against moisture, friction, and accidental bumps. The right choice depends on your device type and personal preference.
How many patches come in each pack?
Each full-size T1DHeros patch pack contains 20 pre-cut pieces.
What are support strip patches?
Support strip patches feature a reinforced strip across the center that adds extra hold and helps reduce edge lifting, while still keeping your device accessible. They're designed for added durability without adding bulk or discomfort.
What style and color options are available?
T1DHeros patches come in clear, skin-tone, and decorative designs (including USA flag and floral patterns). Clear patches keep your device visible, skin-tone patches blend naturally with your skin, and design patches let you add personal style while staying protected.
Can I try a patch before buying a full pack?
Yes, we offer single sample patches for $4.99. Sample patches let you test how the material feels on your skin, how it holds through sweat and water, and which finish (clear vs. skin tone) you prefer before committing to a full pack. Samples are available as compatible options based on availability.
What's the best way to apply T1DHeros patches?
For best results, apply the patch to clean, dry skin and press firmly around the edges. Avoid using lotions or oils right before application.