Shipping Policy

Shipping Policy

Last updated: January 18, 2026

Shipping Locations

At this time, T1DHeros ships only within the United States. We do not offer international shipping.

All orders are shipped from our fulfillment location in Florida.

Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and holidays) after payment is received.

During high-volume periods, promotions, or holidays, processing times may be slightly extended. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer shipping options at checkout. Estimated delivery times generally range from 3–7 business days, depending on your location within the U.S. and the carrier selected.

Delivery times are estimates and may vary due to factors outside our control, such as carrier delays or weather conditions.

Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery location.

Tracking Information

Once your order ships, you will receive an email with tracking details so you can follow your package.

Incorrect or Incomplete Addresses

Please ensure your shipping address is entered correctly at checkout. T1DHeros is not responsible for delays or lost packages due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your package appears delayed or lost in transit, please contact the carrier first using your tracking number. If you need further assistance, reach out to our support team and we’ll help however we can.

Questions

If you have questions about shipping, contact us at info@t1dheros.com.

Frequently asked questions

Some questions and answers are automatically generated.

What devices do T1DHeros patches work with?
T1DHeros patches are designed for continuous glucose monitors and insulin pumps, including Dexcom G7, Stelo, Omnipod® 5, and FreeStyle Libre 3 Plus. Each patch style is made specifically for the device it supports. Browse our collections to find the exact match for your device.
Are T1DHeros patches waterproof?
Yes, all T1DHeros patches are waterproof and sweat-resistant, designed to stay secure through workouts, showers, swimming, and daily activities.
What materials are used in T1DHeros patches?
T1DHeros patches are made with flexible, breathable material and feature latex-free adhesive. They are designed to be comfortable for all-day wear and to move with your body.
Are T1DHeros patches suitable for sensitive skin?
Yes, all T1DHeros patches use latex-free adhesive and are described as suitable for sensitive skin. We offer a sample patch option so you can test compatibility with your skin before buying a full pack.
What's the difference between open-hole and full-coverage patches?
Open-hole patches have a center opening that allows your device to remain visible and accessible while reinforcing adhesion around the edges. Full-coverage patches provide complete coverage with no center hole, offering added protection against moisture, friction, and accidental bumps. The right choice depends on your device type and personal preference.
How many patches come in each pack?
Each full-size T1DHeros patch pack contains 20 pre-cut pieces.
What are support strip patches?
Support strip patches feature a reinforced strip across the center that adds extra hold and helps reduce edge lifting, while still keeping your device accessible. They're designed for added durability without adding bulk or discomfort.
What style and color options are available?
T1DHeros patches come in clear, skin-tone, and decorative designs (including USA flag and floral patterns). Clear patches keep your device visible, skin-tone patches blend naturally with your skin, and design patches let you add personal style while staying protected.
Can I try a patch before buying a full pack?
Yes, we offer single sample patches for $4.99. Sample patches let you test how the material feels on your skin, how it holds through sweat and water, and which finish (clear vs. skin tone) you prefer before committing to a full pack. Samples are available as compatible options based on availability.
What's the best way to apply T1DHeros patches?
For best results, apply the patch to clean, dry skin and press firmly around the edges. Avoid using lotions or oils right before application.